3 inexpensive things you can do to increase IT security

61% of cyber attacks by hackers each year involve small to medium-sized businesses.  At least half of those companies won’t even know the attack has happened until it’s too late. IT system security and data protection have always been important.  But as the statistics highlight, the need to focus attention on security is increasing for companies of all sizes.  Larger… Read more »

Stay in the know with a daily huddle

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My first reaction to the daily huddle was, “What can we possible have to talk about everyday?”  But what I came to learn was that the daily huddle can be the cornerstone of a team’s meeting rhythm and a system by which everyone is constantly vetting, in a very transparent manner, their tactical actions against the organization’s  goals, core values,… Read more »

5 Root causes of employee under-performance

It can be frustrating as a manager when we’re not getting the results that we expect from an employee.   Assuming the team member wants to be successful and is giving us his best effort how can we help him get unstuck? In this episode we’re going to talk about a framework that I learned from a really smart manager, Rick… Read more »

Develop shorthand & communicate quickly and effectively with your team

It’s just easier to use shorthand. This is never more true than when working with your team.  It allows a manager to leverage habits and pre-agreed to norms of behavior to quickly communicate with team members. But to work properly, our shorthand needs to be carefully scripted so that we can eliminate as much ambiguity as possible. In this episode:… Read more »

Episode 7 | Overview of the technology steering process

Technology Business Planning and the 4 Cs is a key differentiator   Most companies in the outsourced IT space talk about strategy, but few have a repeatable process that they can demonstrate for the prospect.  The 4 Cs are at the core of our process for delivering IT strategy. In this episode I talk about: The 4 Cs Consolidation, Continuity,… Read more »

Episode 6 | Service Portfolio Overview

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We do a lot of stuff.  So much in fact, that it can be difficult to talk about.  That ‘s why for the last few episodes we’ve been talking about creating space in our conversations to deliver our core message:  We have a unique perspective around technology and we want to meet with you to share that perspective. That in… Read more »

Episode 5 | Telemarketing for IT Services Part 2

Most of the time they’re telling us they are fine….. So I propose we just make “I’m fine” our starting point.  Let’s not accept that as a legitimate reason not to meet and let’s go to work.  Let’s hone a process that allows us to flex with with the “I’m Fine” response, create a little room to deliver our core… Read more »

Episode 3 | Conversation Starters

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Sometimes I ask questions some times I make a quick statement.   In each instance, I’m trying to create a little space for myself to deliver my core message.  The logical reason why a busy business decision maker would make some time for me. “I have a unique perspective on technology.  Specifically, what you spend, what kind of experience you… Read more »

Episode 2 | Questions & Questioning Part 2

We ran out of time last episode so we’re continuing our conversation on qualifying questions.   There are tons and tons of questions that we can and should be asking our customers and prospects when it comes to IT services.  But the 1st and most important question is, “Who is my ITCS and can that person make my meeting?” I… Read more »